I was attending a ShaadiShop wedding in Southern California and during the break after lunch and before cocktail hour there was a city-wide power outage.
In a way we got lucky that the outage happened after the ceremony and after lunch was served. Most guests were back in their hotel rooms relaxing when the outage occurred.
It was a scorching hot summer day. And the venue team immediately sprang into action:
- delivered water bottles door-to-door
- setup complimentary snacks and food in the lobby lounge
- setup the bride with a room with generator power where she could get ready for the reception
- throughout the outage managers and staff knocked on doors checking on people and seeing if they needed anything.
This was a 5-star resort so I wasn’t surprised by the service but I was impressed. Especially when they knocked on my door to give us bottled water. My sister and I were hanging out in my room and she was 8 months pregnant at the time. Upon seeing her, instead of handing us 1 or 2 bottles she literally handed us the entire case. She was an older lady, like an aunty, and she lovingly said to my sister, “drink it, you need to stay hydrated!”
The outage lasted about 3 hours and throughout, they made resort-wide announcements to keep guests informed about the situation.
Thankfully power was restored in time for the cocktail hour and reception. And it all went beautifully.
{Take Aways}
Sometimes there are extenuating circumstances that no one can control. What set this venue apart was the way they dealt with the situation swiftly and treated their guests with care and personalized attention.
It was like the venue took responsibility for the outage even though it wasn’t their fault. It was very impressive.
I hope this article has been helpful to you. If you have comments, questions or stories you’d like to share, feel free to post them in the comments below. Follow ShaadiShop on Facebook, Instagram, Twitter, and Pinterest – whatever your preferred media is, as we frequently publish articles for venue sales and catering teams.
Schedule a demo to learn more about marketing your venue on ShaadiShop. We offer low investment packages for venues just starting out in Indian weddings as well as options for venues looking to increase marketshare and still options for venues that are knee-deep in Indian weddings seeking consulting and more personalized services.
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{ShaadiShop Testimonials}
“We just booked a full Indian wedding through ShaadiShop at the Hilton Waterfront Beach Resort. In addition to the business, we appreciate the exposure ShaadiShop creates about our venue, as the couple didn’t know about our resort until ShaadiShop told them about us. Additionally, we appreciate the pre-qualification work that ShaadiShop does to match couples and venues that are a good fit for each other. We had all the info needed to conduct the initial meeting. What a great service for venues to market to the South Asian community!” – Angie Florence, Catering Manager at The Waterfront Beach Resort, Huntington Beach, CA
“We’re so glad we joined ShaadiShop to market this hotel to the South Asian community in the Orange County area. Every wedding we close from their leads returns more than 3x our investment. Moreover, they pre-qualify leads and educate consumers creating a much better sales cycle for our catering team. Venues looking to reach this market, join ShaadiShop!” – Ryan Hurd, Catering Sales Manager, Wyndham Anaheim Garden Grove
“Shaadishop helped me not only find venues but also understand how they work, the fees, and tips that I wouldn’t have otherwise known. Definitely a need service in the desi community. “ Hinna S., Bride
“Cannot say enough good things about the service from Samta and ShaadiShop who helped us research venues for our wedding this year. We wanted a non-hotel venue, and to get married within 6 months. ShaadiShop immediately found us venues, contacted them and educated us about all the things we needed to think about while selecting a venue. They put all the info together in a fabulous, super impressive, spreadsheet that helped us compare venues – seriously amazing and such a great help. Working with them made the whole stressful process MUCH easier and I can’t believe it was all free! ShaadiShop’s website is fantastic and such a great service for South Asians – so glad I found them!” Anjli S., Bride
“We’re so glad we used ShaadiShop to book our venue. The info on the website is amazing and then they gave us such personalized attention! They were such a valuable resource for selecting venues, helping us understand policies and logistics. Their suggestions saved us a lot money too! They really understood us, what we wanted and helped us get it. AND it’s free! So glad there’s a service like this for South Asians. Awesome that there’s something like this for South Asians!” Janki K, Bride
“I worked with ShaadiShop to find a venue for my daughter’s wedding. The website is easy to use and has so much useful information. ShaadiShop made everything easy for me – getting quotes, suggesting venues, explaining fees and policies. Most importantly, my daughter and son-in-law are happy with the venue. ShaadiShop is a great and service for our community. I’m so glad I found them!” Charu S., Bride’s Mother
Cover image: Randery Imagery